FAQ

How do I cancel/ change my order?

Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee fast and error free shipping. However, you can exchange, or return any item by texting us to info@fatalistwear.com

How do I return/ exchange an item?

Just type in your email and order number, and select the items you want to return. If you are unsure about the process please don't hesitate to contact us.

What if I need to change my address?

Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know. We can resend your parcel when it comes back to our warehouse.

How long does shipping usually take?

Orders are dispatched from our warehouse in Spain within 2-3 business days and are processed by local post services.

Do I have to pay customs duties if I order from outside the EU?

Please note that import taxes and customs fees may apply if you order from a non-EU country. To avoid unexpected costs, please check the import regulations for your country in advance.

If you still have a question not mentioned on this page - feel free to use our "Contact" page or write an email to info@fatalistwear.com